Five standardized phases keep every project controllable and perfectly executed. You coordinate with one project manager — we handle the rest.
Our Process
Consultation and exchange, concept and solution development, technical agreement, quotation and contract. No hardware commitments until the problem is fully defined.
Project kickoff, scheme design, mechanical and electrical engineering, design release and software development — with milestone reviews before fabrication starts.
Built and debugged at Linking's workshop, with technical documentation and factory acceptance testing before shipment — we coordinate your witness visit or live video FAT.
On-site installation, system commissioning, ramp-up accompaniment, product acceptance, operator training and production support.
Quality assurance, real-time response and continuous improvement — support from the engineers who designed your system.
For running equipment, submit a service request and our support team will respond within one business day.
FAQ
No — Linking Automation does, and we are their exclusive channel for the US, Canada and Mexico. That means you get their engineering depth with a US-based commercial partner: we own the contract, the schedule and the support relationship.
In practice: Linking designs, builds and factory-tests the system; Realis Technology handles requirement scoping, quotation, project coordination, installation management and after-sales service. Their engineers join every technical call.
Realis Technology. One contract, one invoice, one accountable party — in your language, time zone and jurisdiction. You never have to manage a cross-border supplier relationship yourself.
Yes — we prefer to engage early. A scoping phase documents your current process, defines the right automation approach and identifies risks before design work begins. Many customers bring us in during R&D, before requirements are locked.
Timelines vary with complexity — a few months for a single cell, longer for multi-station lines. We give you a firm schedule once the scope is defined, with milestone reviews at design freeze, factory acceptance and site acceptance.
Yes. Factory acceptance testing takes place at Linking's integration workshop, and we arrange your visit — or a live video FAT with real-time Q&A if you can't travel. Nothing ships until you sign off.
We stay your point of contact. Warranty coverage, spare parts, remote diagnostics and support requests all run through Realis Technology, with Linking's engineering team behind us. Operator training and full documentation are handed over at site acceptance.
Safety and compliance requirements are scoped per project and region — including risk assessment, documentation and machine technical files. We agree the applicable standards in writing before design begins.